Client management
Centralized view of client profiles and interactions
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Concierge OS
A full operating system for a London-based luxury concierge service — built from scratch to manage clients, bookings, compliance, vendors, and a team of concierges working across time zones.
7MODULES BUILT AND INTERCONNECTED
2 moMVP DELIVERED, FULL APP IN 6 MONTHS
LiveIN DAILY USE BY THE CLIENT’S TEAM
[ The product ]
A unified concierge operating system
A custom-built operating system designed for a luxury concierge service to manage clients, bookings, vendors, compliance, and internal operations in one place.
[ The challenge ]
Fragmented operations slowed down service delivery
Managing client requests and internal workflows across multiple disconnected tools created inefficiencies and lack of visibility.
[ 01 ]
Fragmented systems
[ 02 ]
Manual workflows
[ 03 ]
Lack of visibility
[ The solution ]
Built as a system of 7 interconnected modules
We built a custom operating system that centralizes all concierge operations into a single platform.
It connects clients, bookings, vendors, compliance workflows, and internal team coordination into one structured system.
[ Key architecture ]
- 7 interconnected modules forming a unified system
- Centralized data and operations
- Cross-team coordination across time zones
- Structured workflow management
INBOX
BOOKINGS
DASHBOARD
RATE CARDS & VENDORS
SYSTEM CORE
ITINERARIES
KYC & COMPLIANCE
[ The features ]
Everything needed to run concierge services in one place
Booking management
Create, track and manage bookings in real time.
Inbox & communication
All client requests handled in one unified workspace.
Itinerary planning
Organize and structure client travel and service plans.
Compliance tracking
Ensure all operations meet internal and external requirements.
Vendor coordination
Manage rate cards and external service providers efficiently.
[ Outcome ]
Built, launched, and used daily
A fully operational concierge operating system used daily to manage clients, bookings, vendors, and internal operations across multiple time zones.
[ 01 ]
Centralized all operational workflows
[ 02 ]
Production-ready system used daily
[ 03 ]
Real-time coordination
Built with
Next.js
React
TypeScript
Figma
Prisma
PostgreSQL
Vercel
AI / LLM
[ Ready to ship? ]
Need a system built around how your business actually works?
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